Shipping Policy

How Shipping Works

Here is everything you need to know about how we ship your Breeze order and what to expect once you place it.

Order Dispatch

Every order is dispatched within 3 days. Our team works to get each parcel out the door as fast as possible, even during our busiest periods.

If your parcel still hasn't reached you 30 business days after dispatch, you are entitled to a full refund.

After Your Order Ships

An order can no longer be cancelled once it has been dispatched. If you change your mind after that point, let the delivery go ahead and then send the items back to our returns address under our 30-day return policy.

To keep our prices fair for everyone, return shipping costs are not covered by us.

Need a hand? Write to us at contact@gowcommerce.com.

Sustainable Shipping

We ship orders straight from where they are made to cut down on unnecessary CO₂ emissions.

Skipping extra transport legs and warehouse handling shrinks our overall carbon footprint. It can add a few days to delivery, but every air mile we avoid keeps roughly 24 kg of CO₂ out of the atmosphere.

Estimated Delivery Time

Once dispatched, orders are delivered in 14 to 21 business days.

The exact timing can vary with your location. The shipping options shown at checkout give you the most accurate estimate for your address.

Priority Processing

Priority Processing is an optional upgrade that moves your order to the front of our warehouse queue.

It shortens the time your order takes to leave our facility, but it does not change the transit time once the courier has the parcel.

Insured Shipping

Insured Shipping covers your order in the rare case it is lost or stolen on its way to you. If that happens, we send a free replacement for the missing parcel.

Tracking Your Order

As soon as your order ships, we email you your tracking number.

Please allow 24–48 hours after dispatch for the tracking details to update. From then on, you can follow your parcel at any time using the tracking link in that email.

You can also check your order status anytime on our order status page.

If Your Package Hasn't Arrived

If your package hasn't arrived within 21 business days, please go through these steps:

1. Check the expected delivery window on your tracking link to confirm the estimated timeframe has actually passed.
2. Double-check your address in your order confirmation to make sure it was entered correctly. Unfortunately, addresses can't be changed once a parcel has been dispatched.
3. Look around your property and ask anyone who might have taken the parcel in for you: family, neighbours, reception, a concierge and so on.
4. Get in touch with our support team at contact@gowcommerce.com if the parcel still can't be found. We can open an investigation with the courier to help track it down.

Very often a delay comes from the courier's tracking updates, and the parcel still arrives within the estimated delivery window.

Delivery Instructions for U.S. Couriers

If your address needs extra details, such as a gate access code, apartment number or building entry instructions, please add them when you place your order. You can use the "Delivery Instructions" or "Address Line 2" field at checkout.

U.S. couriers (including USPS, UPS and FedEx) deliver to the address exactly as it appears on the label. Missing access details or incomplete information can lead to delays or failed delivery attempts, and in some cases the courier may return or destroy the parcel.

If you live in a gated community, an apartment complex or a building with restricted access, please include:

• The gate or door access code
• Your apartment or suite number
• The building or company name (if applicable)
• A contact phone number so the courier can confirm delivery

When a delivery can't be completed, the courier may leave the parcel with:

• The building concierge or front desk
• A secure parcel locker (where available)
• A designated safe place, such as a porch, garage or side door, if permitted

Tracking your order regularly is the best way to avoid a missed delivery. If an attempt fails, contact your local courier office quickly to reschedule the delivery or arrange a pickup.

Refused Delivery

If you refuse your order or don't accept the parcel from the courier, it may be marked as Return to Sender (RTS).

Unfortunately, RTS parcels do not come back to us. Once a parcel is marked RTS, the courier may destroy or dispose of it, which means we never receive the goods back.

Because we can't recover the original goods, we are unable to issue a refund in this situation. We can, however, send the order to you again.

Before placing your order, please make sure your shipping details are correct and that someone will be available to accept the delivery.

If you need to add or change delivery instructions after ordering, email contact@gowcommerce.com right away. If the order hasn't shipped yet, we can often pass the update to the courier before dispatch.